Shipping policy

Please note, at this time, our bags of charcoal are sold for collection only and currently cannot be shipped.
Shipping is calculated on checkout with free delivery during certain special offer periods or on orders over £100 shipping to UK mainland addresses on a 3+ day service.
We aim to cover all UK areas with our shipping services, but unfortunately it cannot be guaranteed in certain areas. These include Northern Ireland, Isle of Man, Channel Islands, Isles of Scilly, the Scottish Highlands and Islands.
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities.