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FAQ's

 

FREQUENTLY ASKED QUESTIONS

Need some help or got a burning question that you need answered pronto? Take a look at the sections below to find the answer...

If you still can't find an answer to your question contact us at customerservice@roadii.co.uk

How is a roadii firegrill different from other firepits?

Firegrills are unique portable cooking tripod campfires with upto 3 levels of cooking and adjustable heat control. They use wood or charcoal and are raised from the ground so can be used on short grass, lawns. Many campsites allow them as they minimise the risk of scorching the grass.

What’s the difference in size between firegrills 1,2 & 3?

Standard Firegrills are all the same size, based on a 40cm grill and the difference is the level of equipment they come with.

How long after use can they be transported?

Once the hot coals and embers have been removed from the hearth, it takes approx 15 minutes to cool down. 

How can I see one being used?

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How much do they weigh?

This information can be on the product detail pages as it varies with the different models.

How quickly can I get one?

If in stock we aim to dispatch within 2 working days on a 2 day service to UK mainland addresses.

Can you ship overseas?

Yes, please contact us for further details.

How small does a firegrill pack down?

All standard Firegrills pack into a box that is 45 x 45 x 28cm.

Are they guaranteed?

Yes, there is a conditional guarantee on all parts, see T&C's for details.

How do they fit into such a small box?

The tripod breaks down into small lengths and the cookpot fits inside the firehearth, taking up very little space.

Do you sell bags for them?

These have been delayed due to the COVID-19 situation but we hope to have them available later in the year.

Can I upgrade my Firegrill?

Yes, all models of standard Firegrills with 40cm grills can be upgraded – see spare parts for details.

Can I buy spares?

Yes, see Spare Parts for compatibility details.